PUBG Mobile changes privacy policy; Data from Indian users stored locally: More information

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PUBG Mobile has introduced changes in the privacy policy for Indian users. Changes are made in the privacy policy after the list of 275 apps was in the scrutiny, the Indian government banned 47 more Chinese apps which were basically Lite versions of the earlier banned apps.

What are the changes in the privacy policy ?

Revised privacy policy, PUBG Mobile has stated that the data which is procured from Indian users will be stored on servers located in India. Also, PUBG Mobile has support, engineering, and other teams located in India.

The PUBG Mobile privacy policy states, “Our servers are located in India (in the case of users located in India only), Singapore, Hong Kong SAR, and the United States. In addition, our support, engineering and other teams located in our offices around the world (including the People’s Republic of China (“PRC”) (for the purpose of this privacy policy, this term excludes Taiwan, Hong Kong SAR, and Macau SAR), India (in the case of users located in India only), the United States and Hong Kong SAR) will have access to your information.”

PUBG Mobile also stated that they utilize third parties so as to provide the best possible experience which includes cloud services for data backup, support ticketing, and fraud detection as well.

Furthermore PUBG Mobile stated, “Third parties that provide services in support of the Game Services, including providers of cloud services that process or back up information identified in this privacy policy on their servers for the purpose of providing the Game Services (including the sharing of in-game photos on WeChat, Facebook, Vkontakte, QQ, Twitter, Google Play, Game Center or LINE (as applicable)), for the purpose of processing customer support ticket IDs and support communication, for the purpose of providing marketing and advertisements and monitor the success of our marketing and advertising programs, for the purpose of providing you with updates and information regarding the Game Services, for the purpose of arranging e-sports events, and payment processing services (including security and fraud detection). All companies providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing us with their services in support of the Game Services.”

Changes for PUBG Mobile players in India

Players in India can be assured that their data is not being sent overseas and will be present in India only and also not being sold off to third parties as per the claims by PUBG Mobile. As per now, there is no official statement on the ban by the Indian Government.

What personal info is stored by the company?

PUBG Mobile in its privacy policy has detailed that they automatically collect certain data which includes your open ID, IP address, device information (such as application version, battery level, WiFi strength, available space, network type, OS version, platform, carrier, country code, series ID, Android ID, MAC, and IDFV), registration time, login time, and information regarding your use of the Game Services, such as the date and time stamps of actions.

As per the changes, “You give us information about you when you register for the Game (your nominated nickname, and information we import from your connected social media account (WeChat, Facebook, QQ, VKontakte, Twitter, Google Play, Game Center or LINE) in order to set up your profile, including your name as it appears on your social media profile, your user ID and your profile picture). You also provide us with information when you set up your profile for the Game (including region location and information you voluntarily elect to provide in order to customize gameplay, such as gender) or your nickname when you log-in as a ‘guest’ in order to use the Game.”

PUBG Mobile also says, “We also collect and store your data:

  • each time you interact with us, for example, when you use in-app or in-Game support to communicate with us;
    if you choose to log in using a social media service, we import the social media user ID and name of the friends (and in the case of Facebook, their Facebook nickname and profile picture) from your social media profile so that you can connect with your friends;
    if you click on a link that advertises the Game, we store the Advertising ID for that advertisement and select device information with your profile;
  • if you enable chat services (audio and/or text and use them whether inside or outside a battle) then we will process such data in order to deliver your messages to other users;
  • if you conduct any transactions within the Game or via a third party other than Google Play or iOS App Store, we collect information to facilitate your transaction and to maintain transaction records (including Open ID and user information cost, currency, product purchased, purchase history, IP address, details of transactions linked to player ID, and device details such as OS version, phone model or type of device, internet connection);
  • if you change your location setting, we use your IP address to suggest your current location;
  • if you contact our support team, we collect information including name (optional), Open ID, device ID, application version, battery level, WiFi strength, free space on the device, network type, OS version, browser type, platform, carrier, country code, details of the ticket, email address (optional if in-app/in-Game support) and any information that you provide in your communications. You also have the option of providing a photo to illustrate any errors; and
  • when you are using the Game Services our security feature collects (in addition to the categories of data listed above) device information including the IMEI number and available memory; information about your internet connection including if applicable the WiFi name and MAC address of the WiFi access point; and a list of installed APK and running apps.
    The full table of contents regarding your personal information can be accessed below.

PUBG Mobile has stated that the data content is stored anywhere between 7 to 30 days until after account deletion. In case you do not opt for account deletion – your data will be stored for a year before it is automatically deleted.


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